Customer Help Center
Need to get in touch with Primus? We're here to help!
In the coming days some of our services will be provided under a new name. The business you knew as Primus will now be presented as part of the Birch family. Primus has been part of the Birch family since April 2016. We still offer the same quality service on which you have come to rely; moreover, to improve our quality of service to you we have recently integrated our billing systems making it easier for you to get the support you need.
Residential Customer Care
Having trouble finding what you need or have questions about your service? Contact us today!
7 or fewer digit account numbers 1-888-877-4687
8 digit account numbers 1-800-393-3000
Business Customer Support
Contact Customer Support for questions regarding your business account. We're here to help!
Business Support 1-866-385-3360