|
Carrier Account Manager
JOB SUMMARY
We are currently seeking a full-time Carrier Account Manager. The Carrier Account Manager position is an ideal training ground
for the candidate who is willing to learn and enjoys the sales processes
and is achievement oriented. This position will be responsible for
maintaining and growing revenue within their assigned account base.
Growth opportunity is available.
JOB DUTIES AND RESPONSIBILITIES
- Maintain and grow existing carrier customer account base by
up-sell enhanced products (voice and data) and services
- Order entry and account maintenance to include interfacing with
various internal departments to provide top quality customer support
- Track customer’s daily revenue and provide monthly forecasts
to management
- Will report to Senior Director of department
JOB REQUIREMENTS
- High school diploma or equivalent
- Minimum 1 year experience in sales environment
- Excellent oral and written communication skills
- Possess strong negotiating skills
- Possess strong initiative and proactive problem solving skills
- Ability to maintain good working relationship with customers,
employees, and department staff
- Be success driven and results oriented
- Possess strong organizational skills
- Possess solid trouble shooting skills
- Possess positive, outgoing and can-do attitude
- Working knowledge of Windows Office environment
- Ability to work a minimum of 40 hours per week
- Willing to travel on an as needed basis
DESIRABLES
- Background in telecommunications
- Familiarity with Remedy or other customer relationship management
software (CRM)
LOCATION
This position is located in our corporate headquarters located in
McLean, VA.
Facilities Manager
JOB SUMMARY
We are currently seeking a full-time Facilities Manager. This position will be responsible for managing day-to-day facilities related functions including coordination and control of key operating and maintenance functions as well as safety and security for our various offices nation-wide.
JOB RESPONSIBILITIES
- Manage facilities operations for ~9 sites
- Responsible for all space planning
- Serve as primary point of contact for office needs including landlord and property management
- Facility vendor management
- Facility contract negotiation
- Coordinate on-site visits with vendors and contractors for all routine facility maintenance and repairs as well as for any building modifications
- Relocate office equipment, materials, and furniture as necessary
- Maintain various office supplies and equipment
- Monitor ticketing system and respond to tickets assigned
- Moves, adds and changes of PBX phones
- Assist with space plans, determine construction specifications, evaluate contractor bids, and present recommendations to senior management
- Assist with identifying high quality service and cost effective solutions across critical business support functions (facilities operations, furniture, storage, shipping, copiers, vending machines, office supplies, etc.)
- Responsible for corporate mailroom
JOB REQUIREMENTS
- High School Diploma or equivalent
- Minimum 2 years facilities management related experience in multi-office environment
- Excellent oral and written communication skills
- Possess strong negotiating skills
- Possess strong initiative and proactive problem solving skills
- Possess positive, outgoing and can-do attitude
- Organized, strong impeccable work habits, problem solving skills, effective time management skills, and attention to details
- Must be comfortable interacting with business executives
- Good analytical, organizational, interpersonal and communication skills
- Good accounting/financial understating of cost controls and budgets
- Strong ability to interface with vendors/contractors
- Ability to conceptualize, reason through problems, make effective decisions and develop alternative solutions
- Ability and willingness to work beyond regular business hours
- Must be able to multi-task and work effectively in a high volume, customer service oriented and time sensitive work environment
- Ability to travel as necessary
- Proficient with Microsoft Office applications
LOCATION
This position is located in our McLean,
VA office.
Inside Sales/Telesales Representatives
JOB SUMMARY
The Inside Sales/Telesales position is ideal for a candidate who
is highly motivated and thrives on hunting for new sales opportunities.
This position will be responsible for generating leads and selling
our VoIP services to selected small businesses.
JOB RESPONSIBILITIES
- Generate leads through known markets
- Identify leads through prospecting by cold calling, research,
etc.
- Quote prices and credit terms and prepare sales proposals/contracts
for orders
- Maintain customer contact communications log
- Achieve/exceed monthly sales quota
- Will report to the Director of Sales
JOB REQUIREMENTS
- Minimum 1-2 years experience in sales environment
- High School Diploma or equivalent
- Excellent oral and written communication skills
- Must be comfortable interacting with business executives
- Must be comfortable with “application and solution”
sales
- Must be results oriented and possess goal setting skills
- Possess strong negotiating skills
- Possess strong initiative and proactive problem solving skills
- Ability to maintain good working relationship with customers,
employees, and department staff
- Possess strong organizational skills
- Possess a “hunter” mentality, with a track record
of proactively approaching and “opening” new accounts
- Possess solid trouble shooting skills
- Possess positive, outgoing and can-do attitude
- Ability to work a minimum of 40 hours per week
DESIRABLES
- AA from an accredited college or university (other education,
commensurate experience and demonstrated ability of individual
may be substituted)
- Background in Telecommunications
- Knowledge of the VOIP market / products
LOCATION
This position is located in our Tampa,
FL office.
Product Manager/Senior Product Manager
JOB SUMMARY
The Product Manager/Sr. Product Manager will have overall responsibility for making the product successful and growing revenue and profit on the portfolio of products. This position will coordinate closely with the company's internal customers (i.e. senior management, engineering, sales) as well as the company's external customer base (i.e. wholesalers, agents, third party vendors, key opinion leaders etc.) in accordance with all operational capabilities, performance standards and strategic priorities.
JOB DUTIES AND RESPONSIBILITIES
- Market Research and Collection of Customer Requirements - Collects customer requirements from internal and external customers. Interfaces with customers primarily at the end-user level. Clearly defines and prioritizes customer requests as part of a funnel of potential products/enhancements.
- Product Roadmap Planning - Maintains a documented 12-18 month product roadmap and communicates to internal and external customers.
- Product Positioning & Competitive Analysis - Defines and documents customer value proposition for products. Understands competitive landscape and differentiates products from competitive offerings
- Product Pricing Strategy - Sets pricing strategy based on value-proposition and competitive positioning. Provides source material (including part #'s and prices) for product pricelist. Maintains profit margin analysis on individual product offerings.
- Develops basic ROI calculations on potential product offerings.
- Product Marketing & Sales Collateral Development - Develops source material, and in some cases the final versions, of sales and marketing collateral (includes press releases, brochures, data sheets, tech specs, customer & sales training presentations, white papers, application notes...). Supports (owns, as necessary) tradeshows and other marketing events.
- Product Definition & Requirements Specification - Owns the development of product definitions for new products and/or major product enhancements. Define product feature requirements. Work with product development to prioritize features and resolve resource conflicts.
- Product Documentation - Defines structure and contents of user manual. May author sections of user manual source material. Reviews and approves final user manual.
- Standards Participation - Works to stay informed of current and evolving standards that may impact product requirements or product success. Directly participates in Standards activities as necessary.
- Sales Support & Development - Provides periodic Sales team training on new product capabilities. Accompanies Sales Team on customer road shows as part of initial product launches. Participates directly in individual sales opportunities in highly competitive or strategic sales situations.
- Product Meetings & Communication - Owns the periodic Product Meetings associated with product line(s). Keeps meeting minutes and is responsible for tracking status of action items. Communicates key customer and market activities to the product team. Educates company staff on market-related information.
- Product Training & Initial Product Support - Responsible for ensuring that the Sales and Applications Engineering teams are properly trained on product capabilities and use. May take part in post-sales customer support during initial product introduction or for advanced application issues.
JOB REQUIREMENTS
- Technical undergraduate degree and/or a business degree is mandatory
- 5+ years experience in product development and product marketing in telecom industry preferred. Great Track record!
- Excellent written and verbal communication skills
- Autonomous, self-starter with desire to champion and grow product lines
LOCATION
This position is located in our corporate headquarters located in
McLean, VA.
Sales Executives - McLean
We are currenlty seeking to fill several Junior and Senior Sales Executive
positions within our McLean, Virginia office.
JOB SUMMARY
Your challenge as a Sales Executive will be to build upon our track
record of success within the enterprise markets by identifying,
penetrating, cultivating and winning complex telecommunications
solutions that solve our enterprise customers’ communications needs.
Responsible for a quota, you will plan and execute sales cycles
using advanced methodologies, craft benefit, return and strategic
value propositions for each prospect, and passionately represent
our company, our solutions and success to prospects, customers,
and partners.
JOB RESPONSIBILITIES
The Sales Executive will possess the ability to generate leads
through known lateral markets, and identify leads through prospecting.
Position will work with prospective clients and prepare a needs
analysis. The Sales Executive will work closely with the Sales Engineer
to develop solutions for clients based on their needs analysis.
The Sales Executive will prepare price quotes and credit terms for
clients. Will be responsible for managing the sales cycle and proper
forecasting to ensure quota is met. Will report to the local Branch
Sales Manager.
JOB REQUIREMENTS
We are looking for professionals with a positive and aggressive
personality. Must be able to travel locally and work a minimum of
40 hours per week. Must have a “hunter” mentality, with a track
record of proactively approaching and “opening” new accounts. Must
be results oriented and possess goal setting skills, be a successful
negotiator, and have the ability to manage a pipeline of opportunities
toward fruition. Experience selling communication (voice, data,
VoIP, LAN, WAN, PBX) products and solutions within the local market
a plus. Must have experience in using ROI tools and financial modeling
as a part of your sales process. Must have excellent oral and written
communication and presentation skills. Must have strong organization
skills, be able to multi-task and work in a fast paced environment.
Candidate will have excellent knowledge of MS Office and the Internet.
Ideal candidates will possess a BA from an accredited college or
university (other education, commensurate experience and demonstrated
ability of individual may be substituted.)
In order to be considered for the Senior Sales Executive position
the candidate must be able to provide a consistent (a minimum of
5 years) track record of meeting and exceeding sales goals.
LOCATION
This position is located in our corporate headquarters located in
McLean, VA.
Senior Planning Analyst
JOB SUMMARY
We are currently seeking an experienced finance professional, with exceptional analystical skills, whil will make an immediate impact in the business operations
of a key subsidiary located in McLean, VA. The ideal candidate should
have the following minimum skills/qualifications:
JOB REQUIREMENTS
- Minimum of 5 years experience as an analyst in either corporate
finance organization, investment banking, consulting practice
or comparable organization;
- Extremely proficient with all analytical tools and software
(Excel, PowerPoint, MS Access, etc.);
- Be able to independently perform in-depth financial analyses and conduct business unit operational
reviews and write comprehensive reports identifying
risks, opportunities and strategic options;
- Be able to independently evaluate capital asset business cases
and perform ROI analyses, as appropriate;
- Must be able to clearly and succinctly communicate with senior
management and confidently defend position on budgetary matters;
- Possess superior written and oral communication skills;
- Have significant experience in financial analysis and evaluation of
companies, businesses and/or products/projects;
- Be able to independently perform valuations using different
methodologies, develop comparative company matrices and draw appropriate
conclusions;
- Possess a finance or accounting degree (MBA a plus, but not required).
LOCATION
This position is located in our corporate headquarters located in
McLean, VA.
Systems Administrator
JOB SUMMARY
We are currently seeking a full-time, Systems Administrator to be based out of our Lynn, Massachusetts office.
The Systems Administrator is responsible for opening, troubleshooting, testing, and resolving reactive and proactive core servers including mail, ftp, DNS, and web servers. This position will interact with our customers who maintain servers at our facility, and will provide internal support.
- Administering Windows 2002/2003 server, implementation, and design and troubleshooting core servers including mail, ftp, DNS, and web servers.
- Provide on-call coverage
- Track and resolve customer requests or complaints in Remedy
- Work with customers who maintain managed/co-located servers at our facility.
- Provide internal support including desktop support, connectivity issues and security/patching of servers and desktop systems.
- Provide level 2 and 3 support
- Act as liaison between Primus's internal departments and the Systems Operations group.
- Deliver functionality which provides Primus with leading edge solutions against any competition.
- Ensure destination call completion rates meet minimum requirements as well as keeping them cost effective.
- At all times display significant expertise in use of all troubleshooting techniques and maintain a focused and productive effort in a rapidly changing environment marked by growth in the company, its products and the supported systems.
JOB REQUIREMENTS
- Working knowledge and hands on experience with Windows 2000/2003 server, Active Directory.
- Solid experience with Unix/Linux.
- Experience with web hosting servers (Apache, IIS).
- Experience with Email applications (Exim, Sendmail)
- Knowledge with Veritas Backup
- DNS knowledge
- Network experience (TCP IP, DHCP, etc.)
- Good interpersonal skills for effective interaction with customers & third parties.
- Ability to assess and communicate business related information.
- Ability to communicate and interpret technical information.
- Good written communication including the ability to write and present clear and professional reports if required.
- Excellent analytical and problem-solving skills.
- Knowledgeable in Server hardware and support
- An individual contributor and is not responsible for leading or supervising others
- Involves limited level of flexibility and work beyond standard hours varies.
- 3 - 4 years of Systems Administration Experience.
- Minimum Education: Post Secondary College education (Certificate/Diploma) in Computer Science, IT with a focus on in Telecommunications or equivalent.
- Preferred Education: Post Secondary University education (Bachelors) in Computer Science, IT with a focus on Telecommunications or equivalent.
LOCATION
This position is located in our corporate headquarters located in Lynn, MA.
Softswitch Engineer
JOB SUMMARY
We are currently seeking a full-time, Softswitch Engineer for our corporate headquarters in McLean, Virginia. The Softswitch Engineer will be responsible for the engineering and operational support of the Primus global next generation voice network, improve the overall network performance and service quality.
- Management of the Primus global Veraz SoftSwitch and media gateways.
- Testing and upgrading SoftSwitch and media gateway releases.
- SoftSwitch capacity management (utilization reports & forecasts).
- Interoperability testing with SoftSwitch & TDM Carriers.
- Management of the Primus next generation STPs.
- Provide 3rd level voice engineering support.
JOB REQUIREMENTS
- Expertise in central office switching environment.
- Must have hands-on experience in legacy TDM switching, STPs, SDH, & SONET.
- Strong skills in SS7, ISDN, TCP/IP and VoIP protocols.
- Strong UNIX/Solaris system administration skills and scripting experience.
- BroadSoft/BroadWorks and Acme packet experience is preferred.
- Strong interpersonal, written, verbal and documentation skills.
- Ability to assess and communicate business related information.
- Ability to communicate and interpret technical information.
- Excellent analytical and problem-solving skills.
- An individual contributor and is not responsible for leading or supervising others
- Involves limited level of flexibility and work beyond standard hours varies.
- Minimum of 3 years experience designing, implementing, operating and supporting SoftSwitch and associated equipment.
- Minimum Education: Post Secondary College education (Certificate/Diploma) in Computer Science, IT with a focus on in Telecommunications or equivalent.
- Preferred Education: Post Secondary University education (Bachelors) in Computer Science, IT with a focus on Telecommunications or equivalent.
LOCATION
This position is located in our corporate headquarters located in
McLean, VA.
|
